VivaLeaf Privacy Policy
Effective Date: June 1, 2026
This Privacy Policy explains how VivaLeaf (vivaleaf.us, "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit, shop, or interact with our online store. We are deeply committed to protecting your privacy and being transparent about how your data is handled—because trust is the foundation of everything we do.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these practices, please do not use our website or services.
1. Personal Information We Collect
To provide you with our high-quality dietary supplements and a seamless shopping experience, we collect the following categories of personal information:
Identifiers & Contact Information: Your real name, shipping address, billing address, email address, and phone number.
Financial Information: Payment card details (credit/debit card numbers) and billing information. Note: All payments are processed securely through encrypted, PCI-compliant third-party payment gateways; we do not store your raw financial numbers.
Commercial Information: Records of products you viewed, cart additions, and purchases made on our website.
Internet or Electronic Network Activity: IP address, browser type, device information, operating system, and browsing behavior on vivaleaf.us collected via cookies and tracking technologies.
2. How We Use Your Personal Information
We use your data strictly for legitimate business operations and compliance with US e-commerce standards:
Order Fulfillment: To process your payments, manage shipments, provide tracking details, and handle any product returns or customer service inquiries.
Account Management: To maintain your secure online customer account.
Communication & Marketing: To send transactional updates (order confirmations) and, with your explicit consent, promotional materials or discounts. You can opt out of marketing at any time.
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to third parties.
However, we disclose certain categories of data to trusted service providers ("processors") strictly to deliver our Services to you, including:
E-commerce Platform: Our store is hosted on Shopify, which supports our technical infrastructure and handles necessary data processing on our behalf.
Payment Processors & Carriers: Secure payment networks (such as Stripe, PayPal) and shipping carriers (USPS, FedEx, UPS) to process and deliver your orders.
Analytics & Marketing Platforms: Tools like Google Analytics to help us understand how customers interact with our site and optimize our performance.
All third-party partners are legally required to handle your data responsibly and in accordance with applicable federal and state privacy laws.
4. Your US Privacy Rights (State-Specific Protections)
Depending on your state of residence (including California CCPA/CPRA, Virginia, Colorado, Connecticut, Utah, and others), you may have specific rights regarding your personal data:
Right to Know/Access: You can request to know exactly what personal information we have collected and how it is used.
Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain legal exceptions (e.g., maintaining data to fulfill an existing order).
Right to Correct: You can request that we rectify inaccurate or incomplete personal data.
Right to Opt-Out of Targeted Advertising: You have the right to direct us not to process your data for cross-context behavioral advertising.
To exercise any of these rights, please submit a request to our privacy team at info@vivaleaf.us. We will verify your identity before processing the request in accordance with applicable state laws.
5. Data Security & Retention
We take the security of your personal data very seriously. We apply industry-standard administrative, technical, and physical security measures (including SSL encryption) designed to protect your information from unauthorized access, loss, or alteration.
However, please remember that no system or transmission over the internet is 100% secure. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, and reporting obligations.
6. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, operational standards, or regulatory updates in the United States. Any revisions will be posted directly on this page with an updated "Effective Date." We encourage you to review this page regularly to stay informed.
7. Contact Us
For any questions, concerns, or requests regarding your personal information, or to exercise your privacy rights, please contact our dedicated support team:
Website: vivaleaf.us
Customer Support Email: info@vivaleaf.us
Customer Support Phone: +1 (650) 870-2068