VivaLeaf Shipping & Delivery Policy

Shipping Destinations: All 50 U.S. States, P.O. Boxes, APO/FPO/DPO military addresses

International Shipping: Not available at this time

Order Cut-Off Time: 5:00 PM EST, Monday–Friday

Processing / Handling Time: 1–3 Business Days (Mon–Fri, excl. holidays)

Transit / Delivery Time: 3–7 Business Days (Mon–Sat)

Total Est. Delivery: 4–10 Business Days from order date

Shipping Cost: Calculated at checkout based on location & weight

Free Shipping Threshold: Free on orders over $120

Carriers: USPS, FedEx, UPS

Fulfillment Partner: Herbalife Distribution Network

Tracking Provided? Yes — automated email with tracking link upon dispatch

Delay Notification: Required by FTC Mail Order Rule (16 CFR § 435)


At VivaLeaf, we want you to have complete clarity on how your order is processed and delivered. Our products are fulfilled directly through the Herbalife distribution network. This policy is fully compliant with Google Merchant Center requirements and the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

1. Shipping Destinations & Eligibility

  • Domestic Coverage:
    We ship to all valid physical addresses, P.O. Boxes, and military addresses (APO/FPO/DPO) within all 50 U.S. states, including Alaska, Hawaii, and U.S. territories where carrier service is available.
  • International Shipping: We do not currently offer international shipping. Orders must be placed with a valid U.S. delivery address.
  • Address Accuracy:
    Customers are responsible for providing a complete and accurate shipping address at checkout. VivaLeaf is not responsible for delays or non-delivery caused by incorrect address information. Please double-check your street address, apartment or suite number, city, state, and ZIP code before placing your order.

2. Order Processing & Delivery Timeline

All VivaLeaf orders are processed and fulfilled through the Herbalife distribution network. Please refer to the schedule below for estimated delivery timeframes.

Order Cut-Off: 5:00 PM EST Mon–Fri only. Weekend orders begin processing the next business day.

Processing / Handling 1–3 Business Days Mon–Fri, excluding federal holidays. Orders processed by the Herbalife fulfillment network.

Transit / Delivery 3–7 Business Days Mon–Sat. Excludes Sundays and federal holidays.

Total Estimated Delivery 4–10 Business Days. From the date of order placement (best-case to standard). Does not include carrier delays.


Order Cut-Off Details

  • Orders placed before 5:00 PM EST on a business day (Monday–Friday) will begin processing the same day.
  • Orders placed after 5:00 PM EST, or on Saturday, Sunday, or a federal holiday, will begin processing on the next business day.

Federal Holidays (Processing Excluded)

Our fulfillment network observes the following U.S. federal holidays, during which orders will not be processed: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.




⚠ Note: Compliance Notice: Under the FTC Mail Order Rule (16 CFR Part 435), if we are unable to ship within the stated timeframe, we are required to notify you promptly and provide the option to cancel your order for a full refund or consent to the delay.


3. Shipping Costs & Methods

  • Calculated at Checkout: All shipping fees are calculated in real time at checkout based on your delivery location, package weight, and order total. There are no hidden fees or unexpected surcharges.
  • Free Shipping: Orders with a subtotal of $120.00 or more qualify for free standard shipping, automatically applied at checkout. Orders below $120.00 are subject to standard shipping rates calculated at checkout.
  • Carrier Partners: We ship via USPS, FedEx, and UPS. Carrier selection is determined at the time of fulfillment based on your location and service availability.
  • No Expedited Shipping: At this time, we offer standard shipping only. Expedited or express shipping options are not available.

4. Real-Time Order Tracking: As soon as your order is dispatched from the Herbalife fulfillment facility, you will receive an automated shipping confirmation email
containing:

  • Your tracking number
  • A direct link to track your package in real time on the carrier’s website
  • The estimated delivery date (where available)

    Please allow up to 24–48 hours after receiving your shipping confirmation
    for the carrier to update the initial tracking scan. If your tracking
    information has not updated within 48 hours, please contact us at info@vivaleaf.us.


5. FTC-Required Delay Notifications

Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if VivaLeaf or our fulfillment partner (Herbalife) is unable to ship your order within the timeframe stated at checkout, we are legally required to:

  • Notify you by email of the revised shipping date
  • Give you the choice to: (a) consent to the new shipping date, or (b) cancel your order for a full refund
  • Process your refund promptly if you choose to cancel, within 7 business days of your cancellation request

    If you do not respond to a delay notification, your order will be held
    until you either confirm or cancel. We will not charge you for any merchandise that has not shipped.


6. Delivery Exceptions & Circumstances Beyond Our Control

While we make every effort to deliver your order within the stated timeframe, occasional exceptions may occur. VivaLeaf and our fulfillment partner (Herbalife) are not responsible for delays caused by:

  • Severe weather events, natural disasters, or national emergencies
  • Carrier-specific backlogs, network disruptions, or regional service interruptions
  • Incorrect, incomplete, or unverifiable shipping addresses provided by the
    customer
  • Failed delivery attempts due to an inaccessible delivery location or recipient's unavailability
  • U.S. Customs delays for shipments to APO/FPO/DPO military addresses

In all such cases, we will work with the carrier on your behalf to resolve the situation as quickly as possible.

7. Lost, Stolen, or Damaged Packages

If your tracking information shows “Delivered” but you have not received your package, or if your order arrives visibly damaged, please follow these steps:


Step 1 — Verify & Check

  • Confirm the shipping address on your order confirmation matches your intended delivery address
  • Check your mailbox, front door, side entrance, building lobby, and with neighbors or household members
  • Wait 24 hours — carriers occasionally mark packages as “delivered” slightly before physical delivery


Step 2 — Contact Us

If the package is still missing or has arrived damaged after following Step 1, contact us within 7 days of the carrier-reported delivery date at:

  • Email: info@vivaleaf.us (subject: “Order Issue — [Your Order Number]”)
  • Phone: +1 (650) 870-2068


Please include your order number, a description of the issue, and, for damaged packages, clear photographs of the outer packaging and product container. We will open a carrier claim on your behalf and
work to resolve the matter promptly in accordance with our Return & Refund Policy.

8. Undeliverable & Returned Packages

If a package is returned to our fulfillment facility as undeliverable (e.g., due to an incorrect address, repeated failed delivery
attempts, or refusal of delivery), we will notify you by email. You will have the following options:

  • Re-ship: We will re-dispatch your order to a corrected or confirmed address. Additional shipping fees may apply if the original undeliverable address was provided in error.
  • Refund: If you prefer not to re-ship, we will issue a refund for the product value. Original shipping costs are non-refundable in cases where the package was undeliverable due to customer error.

Contact Us

For any questions or concerns about your shipment, please reach out to
our customer support team:


Website: vivaleaf.us

Email: info@vivaleaf.us

Phone: +1 (650) 870-2068