VivaLeaf Return & Refund Policy

At VivaLeaf, we stand behind the quality of our dietary supplements and are fully committed to supporting your health and wellness goals. If your purchase does not entirely meet your expectations, our customer care team is here to ensure a straightforward resolution.

Policy Quick Reference

Policy Parameter - Policy Details

Return Window: 30 Days from the confirmed date of delivery.

Return Method: By Mail only.

Allowed Item Condition: Completely unopened, with original factory seals intact.

Restocking Fee: $0.00 (No hidden restocking fees apply).

Return Shipping Cost: Paid by customer (Change of Mind) / Paid by VivaLeaf (Damaged or Wrong Item).

1. Damaged or Defective Items in Transit

If your VivaLeaf products are damaged during shipping, please retain the product and all original packaging materials.

  • To expedite a swift, complimentary replacement, please email our customer support team at info@vivaleaf.us within 48 hours of delivery.
  • Please include your order number and a clear photograph of the damaged transit box and compromised product containers.
  • We will immediately dispatch a replacement shipment at no additional cost to you.

2. Incorrect Items Received

In the rare event that our fulfillment center accidentally ships the wrong product:

  • Please notify us immediately via info@vivaleaf.us.
  • To qualify for a seamless exchange, the incorrect items must remain completely unopened with factory seals intact.
  • We will instantly send out the correct items and provide a prepaid return shipping label so you can send the incorrect items back to us at our expense.

3. "Change of Mind" Returns

We understand that fitness and lifestyle goals can shift. We accept returns for a full refund under the following strict parameters:

  • Timeframe: The return request must be initiated, and the package postmarked, within 30 days of the confirmed delivery date.
  • Product Condition: Due to strict health, safety, and sanitary regulations regarding ingestible products, we cannot accept returns for opened dietary supplements. Items must be completely unopened, unused, and in their original retail packaging.
  • All-or-Nothing Order Return: To qualify for a refund under a change-of-mind scenario, the entire order must be returned in its original, bundled condition. We do not offer partial refunds or individual item returns from a multi-item transaction.
  • Return Shipping: Shipping fees associated with a change-of-mind return are the sole responsibility of the consumer.
  • Fair Use Limitation: To prevent systemic platform abuse and protect our manufacturing ecosystem, change-of-mind returns are strictly limited to one (1) return instance per retail customer account.

4. Opened Products & Quality Concerns

Quality is our non-negotiable benchmark. If you have opened a product and suspect a genuine quality or manufacturing deviation:

  • Contact us immediately at info@vivaleaf.us and provide the Batch Code / Lot Number (printed clearly near the expiration date on the bottom or side of the container).
  • Please retain the product, as our Quality Assurance department may request its return for analytical laboratory testing.
  • If a batch irregularity is verified, VivaLeaf will issue a full refund or a replacement from a verified batch, covering all associated shipping costs. For isolated, partial-order quality concerns, VivaLeaf reserves the right to issue an exact product exchange or replacement rather than a full cash refund.

How to Complete Your Return

  1. Send an explicit request to info@vivaleaf.us featuring your order number, specific reason for return, and any necessary photographic evidence or batch codes.
  2. Once our team reviews and approves your request, securely package your items and mail them to our central fulfillment hub: VivaLeaf Returns Department, 421 S Brookhurst St
    Ste #324, Anaheim, CA 92804, United States
  3. Upon safe arrival and inspection of your return at our facility, your refund will be processed back to your original payment method (Credit Card, PayPal, etc.) within 5–7 business days.

U.S. Consumer Regulatory Notice

All returns, exchanges, and product evaluation claims are audited closely for policy compliance. VivaLeaf dietary supplements are engineered exclusively for nutritional and metabolic lifestyle support; they are not intended to diagnose, treat, cure, or prevent any disease, severe metabolic illness, or chronic medical condition.